FAQ's
- 01
Yes. All cancellations will incur a $100 cancellation fee.
- 02
Reservations are non-refundable. If “cancel for any reason” or other travel protection/insurance was purchased, please contact your insurance provider to submit claims.
In the event that a trip cancellation is deemed necessary, it will only be accepted in writing and will be subject to all associated supplier and partner cancellation fees and policies. All cancellations should be sent to travelytco@gmail.com with the invoice number, full name, and date of travel. If an acknowledgement is not received within 48 business hours, please call 919.378.1484 to ensure the information was received.
- 03
That may be possible, unless stated by ours or the supplier’s policy.
Changes to an existing reservation, whatever the cause, will incur a $50 per person charge, plus any additional applicable fees. This includes name changes and removal of any services such as tours and transfers. Please note that name changes to airline reservations are subject to full cancellation and rebooking.
Replacing a traveler with another traveler constitutes a cancellation and may be subject to cancellation penalties and fees.
All changes or additions are subject to current rates at the time of amendment, increased rates must be paid to keep the reservation and may be required to be paid directly by the traveler to the service provider. No refunds will be issued for defaulted or unused services.